Shipping policy
Processing & Shipping Times
We process orders within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping times vary based on your location and the shipping method selected at checkout. Estimated shipping times are as follows:
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Standard Shipping: 5-7 business days
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Expedited Shipping: 2-3 business days
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International Shipping: 8-10 business days
Please note that shipping times are estimates and not guaranteed.
Shipping Rates & Carriers
Shipping charges for your order will be calculated and displayed at checkout. We offer shipping through USPS, UPS, and DHL.
International Shipping
We ship to select international destinations. Additional customs, duties, and taxes may apply and are the responsibility of the customer. We recommend checking with your local customs office for more information.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.
Shipping Delays & Lost Packages
We are not responsible for shipping delays due to carrier issues, weather conditions, or customs processing. If your package is lost or significantly delayed, please contact the carrier directly or reach out to us at support@samara888.com for assistance.
Incorrect Shipping Information
Please ensure your shipping address is correct before completing your purchase. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Damaged or Missing Items
If your order arrives damaged or items are missing, please contact us within 2 days of delivery with your order number and photos of the issue. We will work with you to resolve the matter.
Contact Us
If you have any questions about our shipping policy, please contact us at support@samara888.com.